Frequently Asked Questions

There are many different scenarios that determine a payment schedule in the remodeling industry. Receiving some sort of down payment at signing is a good business practice to ensure a customer’s sincere intent to do the project. A payment schedule should be part of the contract language. Typical down payments range from 10% to 33% or sometimes even higher depending on the type of work being done. A down payment is highly recommended throughout our industry when products have to be ordered by the contractor immediately. Doors, windows, cabinets and specialty items are usually ordered well before the construction starts.  Dividing a project into 3 to 6 payments allows the contractor to keep abreast of the project’s labor and material costs. Payments are most likely tied to a production schedule with predefined milestones.

How long have you been in business? Look for a company with an established business history in your community. Surviving in any business in today's competitive marketplace is a difficult task. Most successful contractors are proud of their history in the industry.

Who will be assigned as project supervisor for the job? Also ask whom you should contact if the supervisor is not available. Get exact names and contact phone numbers for all persons who will be involved in the project.

What is the time frame for starting the project? Now is the time to ask questions about work schedules. You should ask: What is your estimate for completion? How early will your crew normally begin work? When will they normally quit for the day? Will I be contacted about delays or changes in the schedule? By whom?

What is your approach to a project of this scope? This will give you an idea of how the contractor works and what to expect during the project. Listen carefully to the answer. This is one of the big indicators of the company's work ethic.

Is your company a full service or specialty firm? If you are planning a small project, say replacing the bathroom plumbing, you may be better off hiring a specialty plumbing firm or a bathroom remodeler. However, if your project involves multiple changes, entire rooms or additions, you should consult a full service or design-build firm.

Are any of your company's employees certified? Trade certifications are good indicators of dedication, professionalism and knowledge of the industry. Remodelers are required to meet certain industry criteria to maintain their certifications. NARI offers six designations: Certified Remodeler (CR), Certified Remodeler Specialist (CRS), Certified Remodeler Associate (CRA), Certified Kitchen & Bath Remodeler (CKBR), Certified Lead Carpenter (CLC), and Certified Remodeling Carpenter (CRC).

May I have a list of references for projects you have completed which are similar to mine? The contractor should be able to supply you with a minimum of three references, including names, telephone numbers and addresses. You should also ask for professional references from suppliers, financial institutions, or subcontractors to verify sound business practices.
What percentage of your business is repeat or referral business? This will give you a good indication about the company's customer satisfaction. According to research conducted by NARI, most remodeling businesses attribute over 50 percent of their annual volume to customer referrals.

Will we need a permit for this project? Most cities and towns require permits for building projects. Failure to obtain the necessary permits or to arrange obligatory inspections can be illegal. In some cases, if a project violates a zoning law or some other regulations, it may even have to be demolished if there is no way to comply with the law. A qualified remodeling contractor will be conscious of the permit process, and ensure that all permits have been obtained before initiating any work.

May I have a list of your suppliers? You may want to add calling the contractor's suppliers to your list of follow up actions. This will help protect you from mechanics liens for nonpayment by the contractor. Suppliers also can be a source to establish credit history for the company.
Of the many questions you can ask during an interview, the most important question is one you must ask yourself: "Do I feel comfortable with and trust the person I am about to hire?"

 Answer these questions, Yes or No:
1. Do you enjoy physical work?
2. Are you persistent and patient?
3. Do you have reliable work habits—meaning that once the project is started, will it get finished?
4. Do you have all the tools needed and, more importantly, the skills required to do the job?
5. What quality level do you need for this project? Are your skills at that level?
6. Do you have the time that will be required to complete the project? (Always double or triple the time estimated for a DIY project, unless you are highly skilled and familiar with that particular project.)
7. Will it matter if the project remains unfinished for a period of time?
8. Are you prepared to handle the kind of stress this project will create in your family relationships?
9. Do you know all of the steps involved in the project?
10. Have you gotten the installation instructions from the manufacturer to determine whether this is a project you still want to undertake? (Most manufacturers will send you installation instructions before purchase to determine whether the product will meet your needs.)
11. Is this a job you can do completely by yourself or will you need assistance? If you do need assistance, what skill level is involved for your assistant? If you need a professional subcontractor, do you have access to a skilled labor pool?
12. Are you familiar with your local building codes and permit requirements? (Some jurisdictions require that the work be completed by a licensed and bonded professional in order to meet code.) It’s best to check these requirements before beginning work on the project.
13. What will you do if the project goes awry? (Most contractors are wary about taking on a botched DIY job, and many just won't take them.)
14. Is it safe for you to do this project? (If you are not familiar with roofing or do not have fall protection restraints, you may not want to venture into a roofing job. Similarly, if you know nothing about electricity—leave it to the professional. Some jobs can be fatal if not performed correctly. Your health and safety should be the primary concern. Never enter into a DIY project that would jeopardize either.)
15. Will you be able to obtain the materials you need? Who will be your source of supply? Will they deliver? 16. Are you attempting to do-it-yourself for financial reasons? If so, have you looked at all of your costs, including the cost of materials, your time, and the tools you need to purchase? If you are new to the DIY game, you may also want to look at the cost to correct any mistakes you may make—i.e., the damage factor. Will it still be a cost-saving venture?
17. If you are trying DIY for the satisfaction of a job well done—can you ensure that the job will be "well done"? If it doesn't come out right, how will you feel? Will you be able to afford to redo any unsatisfactory work?
18. Are you prepared to make the sacrifice of valuable family time

If you answered yes to more than a couple of these questions, you might attempt a DIY project. But before you run for the nearest home improvement store, revisit those questions you marked "No" and carefully consider the potential problems you will face in those areas if you proceed with the project. Hiring a professional might still be your best choice. Be prepared and take your time in selecting a home improvement contractor.

Energy conservation is one facet. The average home today utilizes systems for heating, ventilation, and air conditioning, and most homes are not built as efficiently as they could be, all of which results in high energy consumption. The U.S. Department of Energy believes if current buildings were green-improved, they would use $20 billion less energy per year. Green remodeling puts a strong emphasis on making homes as efficient as possible with modifications like energy efficient appliances and thermostats that can be programmed at different temperatures for different times of the day.

Indoor air quality is another facet. There are many sources that contribute to the air quality inside a home. They include pollutants brought in from the outside, toxic chemicals existing inside the home, and the activities of the occupants that create pollutants. Major contributors are tobacco smoke, smoke from the burning of wood, coal, kerosene or other such substances, toxic fumes from sealants or chemicals from cleaning products, lead paint, asbestos from insulation, damp carpets or fabrics, and certain pressed-wood furniture products that release chemicals into the air. Green remodeling seeks to remedy these problems with things like better ventilation systems and using wood, paint, and sealants that are nontoxic.

Reduced material waste and resource conservation is yet another aspect to green remodeling. When remodeling a home, there is often a large amount of construction waste. This amounts to 136 million tons of waste annually, according to the EPA, which in turn makes up 20% of the waste in landfills. Green remodeling focuses on reducing this waste during remodeling and reusing materials whenever possible, as 85 to 90% of materials thrown out can be recycled. Using local materials, building with engineered lumber, and using recycling companies to remove waste are all ways this can be achieved during remodeling.